Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA.
We are committed to complying with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol).
If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide. All BE LABS / CBD LUXE products carry a 30-day customer satisfaction guarantee.
Best By Dates
All CBD LUXE products have a Best By Date printed on the Secondary Packaging, Primary Packaging, and on the product itself. CBD LUXE ships all products with ample lead time for use by the Best By Dates (60 days or more), but sometimes things get missed. These dates are used as a “Product is Best IF Used By” and not necessarily an Expiration Date; we understand that these dates can be misleading to customers and would like to clarify our current refund/exchange policy if you find yourself with any unwanted product.
For purchases made through our website: If your product has a Best By Date within 30 days of the date it was received, please notify us within 1 week (7 days) to have our team facilitate an exchange. If you are unable to notify us within 7 days, you still have the option to utilize our 30-day return policy, even though you do not qualify for an exchange. Please note that CBD LUXE is not liable for any incurred return shipping costs after the initial 7-day grace period.
For purchases made by Wholesale Customers: To qualify for any exchange or refund, you have 7 days (weekends included) to notify your sales rep or customer service line that you received product expiring within 60 days. If the product in question has been in your inventory for an extended period of time, during which you were unable to sell the product, you unfortunately DO NOT qualify. If this happens, please contact your sales rep or the customer info line to see if you qualify for a discount on your next order.
Damages From Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
** Only regular priced items may be refunded, sale items are not eligible for refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Attn: Order Fulfillment
16194 West 45th Dr.
Golden, CO 80403
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.